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Learn Dialogflow CX

What we are building

What is a state machine? (4:39)
What we are building (2:27)
Initial Demo (3:11)
Terminology (1:06)

Building the Vendee Bot

Initial View (4:12)
User Asks For Balance (6:02)
Testing it in the simulator (5:43)
No state transition (3:43)
Add state transitions (6:17)
Ask for balance after transition (2:28)
Download the agent

Completing the Vendee Bot

Assignment 1: What can I get? (2:23)
Assignment 2: Buy product (2:28)
Assignment 3: Return my balance (1:58)
Assignment Hints (5:28)
Download the Completed Vendee Bot

CX vs ES: A simple Yes/No Decision Tree Bot

What we are building (2:21)
Conversation Outline (4:58)
Initial flowchart (9:36)
Mindomo flowchart conventions (5:50)
Translate flowchart to Dialogflow ES intents (4:05)
Using the BotFlo app to speed up rich response construction (3:29)
Generating rich response for information card (5:09)
Implementing Start Over (2:55)
Dialogflow CX - Initial Routes (5:28)
Why a flowchart helps even for Dialogflow CX (6:08)
Complete and test the bot in the simulator (4:06)
Connect CX Bot with Dialogflow Messenger (4:51)
A summary of what we learnt till now (4:52)
The shape of a chatbot (3:36)

CX vs ES: Get User First and Last Names

Can you build this bot in Dialogflow ES? (3:09)
Flowchart for the ES Bot (9:31)
Defining the intents (8:56)
ES Bot Demo (4:02)
Extending the name system entity (5:10)
A note about entity annotation (2:45)
Building the bot in Dialogflow CX (9:19)
Testing the bot in the simulator (4:38)
Pros and Cons of Dialogflow CX for this bot (7:18)
Understanding scope in Dialogflow CX Part 1 (5:00)
Understanding scope in Dialogflow CX Part 2 (8:02)

Flowcharts and Test Cases

Why ES First (4:05)
Decision Tree Flowchart (4:32)
Initial Flow (11:58)
Some Housekeeping Tips (2:53)
Building the remaining pages (5:50)
Identifying test Cases (1:40)
Naming test cases (5:00)
Running Test cases (4:33)

Entities and Parameters

Planets Bot: Introduction (2:37)
Entity Definitions (7:31)
Original vs Resolved value (4:28)
Intent vs Session parameters (2:10)
Session Parameters Intro (4:00)
Using session params (6:02)
Keeping track of session parameters (5:32)

CX Webhooks using Python

Before you start: Ngrok Tutorial (2:09)
Handling multiple intents in ES Webhooks (3:41)
Skeletal Code (2:32)
Webhook Response Object (1:47)
ngrok setup (5:11)
Webhook Request Object (2:05)
Handling getplanetattribute (3:50)
Handling changesplanet (2:26)
Handling changesattribute (2:41)
Sample Code
A bug in Dialogflow CX webhooks (3:02)
Reroute conversation flow based on webhook response (14:49)

Dialogflow CX Slot Filling

What is slot filling? (3:31)
Defining the slots (3:28)
Demo of simple slot filling bot (3:23)
Adding phrase variants (6:20)
Reprompts (3:12)
Reprompts with no-match-default (3:40)
Reprompt to selection (6:46)
Exiting the slot filling loop on first retry (5:09)
Exiting the slot filling loop after second retry (5:03)

Conditional routes with expressions

Introduction to the quiz bot (2:36)
Start quiz intent (1:15)
Question 1 Page (3:46)
Question 2 Page (8:18)
Question 3 Page (6:20)
Display Score Page (7:25)
Scope and the flow start page (5:05)

Building a Dialogflow CX Custom Integration

4 Layers of a Dialogflow Bot (4:11)
Set up the bot (3:29)
Download service account credentials file (2:14)
Code walkthrough (4:53)
Why I don't recommend the client library (2:56)
Defining the custom payload inside Dialogflow CX (1:55)
Rich responses supported by Zoho SalesIQ (3:14)
Hosting the middleware code on PythonAnywhere (3:43)
Hosting the middleware code on Heroku (1:40)
Hosting the middleware code on Google Cloud (9:26)

Custom Integration using Flask

Flask App Sample Code

Exception Handling

DF Chooser Bot Demo (5:49)
Download the agent file
Does a flowchart help when creating a Dialogflow CX bot? (6:48)
Bot Design Part 1 (4:40)
Bot Design Part 2 (6:14)
Bot Design Part 3 (8:55)

Changing conversation topic

CCAI Vaccine Bot Demo (4:39)
Start Page Routes (1:26)
Simple FAQ Routes (1:20)
Eligibility Flow (7:25)
Eligibility Flow Conflict Part 1 (6:59)
Eligibility Flow Conflict Part 2 (5:00)
Vaccine Location Flow (2:59)
Vaccine Location Flow - Testing the agent (2:33)

System Functions

Introduction (0:51)
The quiz bot (5:03)
Text response (5:44)
Conditional response (4:44)
Custom Payload (2:01)
Parameter Presets (6:03)
Condition Routes (4:26)
Download the agent blob file

Quickstart Template 1

Getting a list of inputs from user (9:01)
Agent blob file

Quickstart Template 2: Initiate conversation from CX

Download agent blob file

Quickstart Template 3

Save data to Airtable (4:14)
Download agent blob file
Python Code Sample

Quickstart Template 4

Basic Slot Filling (7:20)
Download agent blob file

Quickstart Template 5

Confirm or update user input after slot filling (8:19)
Download agent blob file

Quickstart Template 6

Advanced slot filling (6:26)
Advanced slot filling Part 2 (8:20)
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Quickstart Template 7

List and composite entities (5:44)
Download agent blob file

Quickstart Template 8

How to get user date of birth (8:44)
Download agent blob file

Quickstart Template 9

How to build a decison tree bot (6:28)
Download agent blob file

Quickstart Template 10

How to build a quiz bot (8:33)
Download agent blob file

Quickstart Template 11

How to use Google Sheets as the database (6:54)
Download agent blob file
Python Code Sample

Code samples

Python webhook to display dynamic data from a database inside Dialogflow Messenger

Teach online with

Initial flowchart

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